21 Jan 2021 Omar Group Appoints Director of Customer Services
Rutland is delighted to announce the appointment of Scott Drew, Omar Group’s new Director of Customer Services. Scott’s appointment will enable improvements to the customer journey through the implementation of processes and procedures.
Scott has significant industry and customer care experience and a history of consistent achievement. He joins Omar from NWG (Northumbrian Water Group) where he was Head of Customer Service & Head of Site. Prior to that, he held the position of Property & Portfolio Director of Awaze, Europe’s leading managed vacation rentals and holiday resorts business, which includes brands such as Hoseasons.
Graeme Craig, Chief Executive, commented: “Scott is a high calibre individual with the necessary skills, experience and drive to make significant improvements to our customer experience. Scott will be involved in managing the whole customer journey and looking at ways in which we can improve customer satisfaction.”
Scott commented: “I am delighted to be given the opportunity to join such a highly successful team and look forward to making a difference to our customers.”